FAQs

Frequently Asked Questions

1. What is Painted Buffalo Trading Co.?
Painted Buffalo Trading Co. is an online store specializing in unique, local Oklahoma small business. Our collection includes home décor, jewelry, art pieces, and gifts, all carefully curated to celebrate traditional craftsmanship and contemporary design.

2. How can I place an order?
To place an order, browse our online store, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping information, and choose your payment method. Review your order before finalizing it.

3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express). All transactions are securely processed.

4. Can I modify or cancel my order once it has been placed?
Orders can only be modified or canceled within a short window of time after placement. Please contact our customer service team as soon as possible if you need to make any changes. Once an order is processed or shipped, it cannot be modified or canceled.

5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status and tracking information.

6. What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are in their original condition and packaging. Some items, such as custom or personalized products, may be non-returnable. Please visit our Returns & Exchanges page for detailed instructions and to initiate a return.

7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Information page for more details.

8. How do I use a promo code?
Enter your promo code at checkout in the designated field before finalizing your order. The discount will be applied to your total purchase amount. Promo codes cannot be combined with other offers or applied to previous purchases.

9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the issue. We will work with you to resolve the problem, which may include issuing a replacement or a refund.

10. How can I contact customer service?
You can reach our customer service team via email at acct.acdev@gmail.com or by using the contact form on our website. Our team is available to assist you with any questions or concerns during regular business hours.

11. Are your products ethically sourced?
We are committed to ensuring that our products are sourced ethically and responsibly. We work closely with artisans and suppliers who adhere to fair trade practices and respect traditional craftsmanship.

12. Can I create an account on your website?
Yes, you can create an account on our website to track your orders, save your preferences, and manage your personal information. Simply click on the "Sign Up" link at the top of the page to get started.